Elova
Support
Frequently Asked Questions
Is my data private?
Yes. Your health entries stay only on your device. If you tap “I’m interested” on a future Premium feature, we receive only an anonymized signal: feature name, locale, app version, country code, and timestamp — no health data, name, email, or device identifiers. See our Privacy Policy for details.
How do I track my period?
Simply tap any day on the calendar to mark it as a period day — the day will turn pink instantly. That’s it. For more details (flow intensity, pain, mood, and more), press and hold a day to open the full entry card.
How do I add symptoms, mood, or intimacy details?
Press and hold any day on the calendar. A detail card will appear with three sections: Period, Intimacy, and Wellbeing. All fields are optional — fill in as much or as little as you like. Everything saves automatically as you tap.
How does Elova predict my next period?
Elova uses your actual cycle history to calculate your personal average cycle length. The more data you track, the more accurate the prediction becomes. With fewer than two full cycles tracked, Elova uses the default cycle length you set during onboarding.
What are the cycle phases shown in the app?
Elova tracks four phases based on your personal cycle length: Menstruation (days 1 through end of period), Follicular phase (after period until before ovulation), Ovulation (around day: cycle length minus 14), and Luteal phase (from ovulation to next period). The phases adapt to your real cycle, not a generic 28-day assumption.
Can I delete a day’s entry?
Yes. Press and hold any tracked day to open the detail card, then scroll to the bottom and tap “Clear this day.” This removes all entries for that date after confirmation.
How do I lock the app with Face ID or Touch ID?
Go to Settings → Privacy → Lock with Face ID / Touch ID and enable the toggle. The app will lock when you leave and require biometric authentication to reopen.
What happens to my data if I delete the app?
All your data is deleted along with the app. Since everything is stored locally on your device and we hold no copy, there is no way to recover it after deletion. If you plan to delete and reinstall, consider backing up your device via iCloud or iTunes first.
Can I use Elova on my iPad?
Yes. Elova supports both iPhone and iPad. On iPad, the calendar view adapts to the larger screen with a split layout for more comfortable navigation.
In which languages is Elova available?
Elova is available in English, German, French, Spanish, Portuguese (Brazil and Portugal), Japanese, Korean, Italian, and Russian. The app follows your device’s system language automatically.
Does Elova provide medical advice?
No. Elova is a personal tracking tool to help you understand your own patterns and prepare for conversations with your healthcare provider. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical concerns.
Questions about privacy?
We’re happy to help — we’ll respond within 96 hours.
Privacy
Your health data stays on your device. The only optional server contact is an anonymized Premium interest signal when you tap “I’m interested” — it contains no health data or personal identifiers.
For more details, please refer to the Privacy Policy.